Shipping policy
Thank you for shopping with Lumiloom House™
Below you’ll find all the details about our shipping and delivery process.
Order Processing
All orders are processed within 1–3 business days after payment is received.
You will receive a confirmation email once your order has been successfully placed and another email with tracking information once your order has shipped.
Please note: orders are not processed on weekends or public holidays.
Shipping Times
Estimated delivery times:
• United States: 7–10 business days
• United Kingdom: 10–12 business days
• Canada: 8–16 business days
• Australia & New Zealand: 8–16 business days
• Europe: 10–12 business days
• Rest of World: 10–20 business days
Shipping times are estimates and may vary depending on your local postal service and customs processing.
Shipping Cost
We currently offer Free Standard Shipping on all orders.
Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 2–5 days for tracking information to update in the carrier’s system.
Delays
Occasionally, delivery may take longer than expected due to factors outside our control, including:
• customs inspections
• postal service delays
• weather disruptions
• high seasonal demand (e.g., holidays)
We appreciate your patience and understanding in these situations.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are unable to change the address once the order has been shipped.
If an incorrect address is provided and the package is returned to us, the customer may be responsible for reshipping costs.
Lost or Stolen Packages
Lumiloom House™ is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If your package is marked delivered but you cannot find it, please check with neighbors or your local post office.
If you still need assistance, contact us and we will do our best to help.
Customs & Duties
International orders may be subject to customs duties or import taxes depending on your country.
These charges are the responsibility of the customer and are not included in the purchase price.
Contact Us
If you have any questions about shipping, please contact us at:
support@lumiloomhouse.com