
Why Kids Love It
Discover All The Features
We walk you through all the features of our handheld digital microscope so you can see how easily your child can explore, observe, and capture the tiny wonders around them.
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Still have questions? We have answers
Frequently Asked Questions
Why isn’t the microscope charging?
Why isn’t the microscope charging?
Please try the following:
- Replace the USB Type-C charging cable
- Connect the device to another power source (wall adapter or computer USB port)
What should I do if the microscope freezes?
What should I do if the microscope freezes?
Restart the device by turning it off and switching it back on again.
Why won’t the microscope connect to my computer?
Why won’t the microscope connect to my computer?
Check these steps:
- Make sure the cable is securely connected
- Try another USB cable (preferably the original cable)
- Ensure the microscope is powered on
- Confirm the device is in memory card reading mode
Why are photos or videos not saving?
Why are photos or videos not saving?
This usually happens if the memory card is missing or not working properly:
- Insert a memory card if one is not installed
- Replace the memory card if needed
- Format the memory card (note: formatting deletes all stored files)
Why is the image blurry?
Why is the image blurry?
Rotate the focus ring on the microscope until the image becomes clear.


